See our latest information for consumers on the coronavirus (Covid-19).

If you are looking to contact us to find out if a firm is authorised by us please check the Financial Services Register.

For all other queries including impacts of the coronavirus, please contact your product provider, their details can be found on your documentation or on the Financial Services Register.

We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

If you have contacted us before about a topic or issue, please have your case reference number ready to give us.

If you are trying to reach your product or service provider, we will not be able to help you. Please check your documents for the right contact number of the firm you are trying to reach.

Please note, if you fill in our contact us form, it will take up to 3 working days for you to receive a response.

If you need information in a different format, such as an audio recording, large print, or spoken rather than written communication, please reach out to us and we will do our best to help. Find out more about how we provide support

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